Operating your systems with Predell
Outsource the supervision of your software to optimize your internal resources and focus on your core business. With our operations service, our experts guarantee the smooth running of your environments. You then benefit from a complete service on extended hours to meet all your needs.
Why choose operations?
Control and reduce
maintenance costs
Refocus internal teams
on core business
Ensure maintenance of operational conditions
Optimize
IT resources
Predell customized support services
Do you want to ensure optimal management of your flows, gain efficiency and productivity? Our teams ensure great reactivity to your requests. Our offer includes different services applicable according to the scope of your Middleware or Traceability project.
Maintenance in operational condition
Fixed according to your priorities, it remedies any anomaly that may occur in the execution of your environment.
Project management
Predell guarantees the respect of its commitments by leading steering committees on a weekly or monthly basis according to demand.
Incident management and follow-up
Our automated monitoring allows us to identify, define the level of priority, and quickly resolve issues. Our team is reactive and available for all your incidents.
Corrective maintenance
In case of an incident, it aims to restore the functioning of your programs or parameter settings of your solutions, without disturbing the entire system.
Preventive maintenance
This service aims to secure your system and improve its efficiency. Predell guarantees continuous monitoring to reduce the risk of anomalies.
On-call services
Predell offers extended hours from 7 am to 7 pm without interruption, 24/7 on demand.
Our approach in 3 steps
Framework
Definition of needs, scope, schedule, and necessary tools,
Study and analysis of feasibility,
Training our team on your environment if necessary.
Implementation
Implementation and configuration of our supervision tools such as Grafana,
Handling incidents,
Carrying out the requested services on the different environments.
Management
Weekly flash report sent to keep you informed of the progress of the services and the dashboards/cockpits made available,
Ensure weekly or monthly steering committees with indicator tracking,
Propose and participate in service improvement, Update procedures.
Predell organization in 3 levels
Our experts are present and ensure the maintenance in operational condition on extended hours from 7 am to 7 pm, or beyond on a 24/7 basis in case of on-call duties.
On these extended hours, we commit to taking charge of your incidents within 30 min to 1 hour and providing a solution within 2 to 24 hours.
Level 1
Incident and request acknowledgement,
Ticket creation,
Problem redirection to the expert team.
Level 2
Ticket handling,
Majority resolution of production problems and incidents.
Level3
Tickets requiring more in-depth expertise,
Specific request involving program or software functionality analysis.
Why choose Predell for your system operation?
Do you want to gain reactivity and flexibility on your platforms and software? Benefit from Predell’s expertise and services.
Predell has been operating your environments and software for 20 years, guaranteeing unique expertise. We commit to great reactivity in handling your technical incidents, with customized follow-up on your project.
Predell is more than ever at your side to support you. Our experts are dedicated to offering you personalized services to meet all your needs. Focus on your core business, we’ll take care of the rest!
Predell Expertise
for over 20 years.
Reactiveness
in handling requests.
Availability
with extended hours and 24/7 on-call service.
Adaptability
on your platforms and environments.
Reporting
weekly or monthly according to your needs.
Process
transparent and adaptable for each client.
Our other services
Design
>> Satisfy a client wishing to automate their commercial and logistical exchanges,
>> Achieve productivity gains,
>> Ensure maintenance through an evolving maintenance contract…
Deployment
>> Deploy your partners (clients, suppliers, communities),
>> Have a proven deployment method…